Updated on 2023/05/11
Ilunion San Mames5 stars
Accommodation type: Hotel
Perez Galdós 56, 48013, Bilbao (Biscay)
946446936
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Description
With the offers at Hotel ILUNION San Mamés, you will find a selection of plans, discounts, and rates so you can make all your reservations with us in the safest and most economical way. The city of Bilbao allows you to enjoy all kinds of experiences that you can live at the best price.
In addition to a good location close to the Termibus station, Hotel ILUNION San Mamés offers you free wifi internet, indoor parking, a meeting room, buffet-style breakfast, 24-hour reception, and the universal accessibility certificate, which assures you that we have an environment and services suitable for those who embark on a trip.
Features and services
General
- No. of rooms
- 168
- Total number of adapted rooms
- 6
- Close to public transport (adapted)
- Yes
- Internet point adapted for customers of reduced mobility
- No
- Internet point with Jaws voice system available
- No
- Information regarding tourist spots and points of interest accessible to disabled people
- Yes
Parking
- Own parking
- Yes
- Parking located elsewhere (outside the hotel premises)
- No
- Covered parking
- Yes
- The parking entrance clearly identifies that we are in the parking area (identified with easy to read text)
- Yes
- Minimum free door width
- 100 cm
- There is a guide band on the floor from the parking spaces to the entrance
- Yes
- Minimum aisle clearance width
- 118 cm
- Number of adapted spaces
- 3
- Adapted parking spaces indicated
- Yes
- Space width
- 367 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
Entrance to the establishment
- There will be clear identification at the entrance showing that we are in front of a hotel. Does it say Hotel?
- Yes
- Sidewalk width
- 400 cm
- Homogeneous pavement
- Yes, on all of them
- Sidewalk lowered next to the hotel
- Yes
- Main entrance door type
- Automatic sliding door with/made of glass
- Door that holds itself (magnetized) at the main entrance
- Yes
- Door step width at the main entrance
- 200 cm
- Visual signalling of obstacles at the main door
- Yes
- Reduced mobility people entrance is secondary
- No
Reception
- Easy reading signage
- Yes, on all of them
- Inside: Minimum aisle clearance width
- 130 cm
- Counter height
- 111 cm
- Is there an accessible counter?
- Yes
- The height of the accessible counter
- 77 cm
- An automatic reservation can be made from an ATM of payment device
- Yes
- Service information sent to mobile devices from the reception
- Yes
- Magnetic loop at reception
- Yes
- Are assistance and guide dogs allowed access?
- Yes
- Is there an additional cost?
- No
Room
Adaptability
- Degree of adaptation for people with impaired hearing
- Completely
- Degree of adaptation for people with impaired sight
- Completely
- Degree of adaptation for people with reduced mobility
- Completely
Rooms access
- There will be clear identification at the entrance pointing towards the rooms to show that we are heading to the rooms. (indicated in easy to read text)
- Yes
- Minimum free door width
- 89 cm
- Minimum aisle clearance width
- 184 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Visual signalling of obstacles at the door
- Yes
Accessible for people with impaired hearing
- Rooms with a light bell
- Yes
- Written and on-line information regarding the hotel’s services
- Yes
- Adapted telephone with an incoming call light signal
- Yes
- Light fire alarm in the room
- Yes
- Vibrating portable alarm clock-fire alarm
- Yes
Accessible for people with impaired sight
- The room has colour contrast doors
- Yes
- There is Braille on the room door locks
- No
- The room floor is homogeneous with no gradients or projections
- Yes
- The room has services information available in Braille
- Yes
- The room has Amenities with information in Braille
- No
- The room has audible emergency signals
- Yes
- The room has an evacuation plan in Braille
- No
- The room has an evacuation plan in high relief
- No
Accessible for people with reduced mobility
- Free passage width in the room
- 107 cm
- Free turning diameter in the room
- 130 cm
- There is a switch socket in the room next to the bed and/or on the desk
- Yes
- Height of the bed
- 60 cm
- Width of the bedside spaces
- 120 cm
- Long stick hangers
- Yes
Bedroom bathroom
- The bathroom has a continuous shower tray
- Yes
- The bathroom has a roller blind and/or adapted screen
- Yes
- The bathroom has a folding seat anchored to the wall
- Yes
- The shower is located:
- At the same level as the ground
- The shower is fitted with bars
- Yes
- The shower has a seat
- Yes
- The bathroom has WC support bars
- Yes
- The sink has a foot
- No
- Sink width
- 70 cm
- Is the mirror reclined?
- Yes
- Door type
- Blind sliding door
- Door that holds itself (magnetized)
- Yes
- Door clearance
- 101 cm
Elevator
Elevators providing access to rooms
- Is there an elevator providing access to the rooms?
- Yes
- Entry/exit turning width/space
- 140 cm
- Elevator door dimensions: length
- 210 cm
- Elevator door dimensions: width
- 100 cm
- Elevator with opening/closing/floor (voice) warning system
- Yes
- Elevator with contrast keypad
- Yes
- Elevator with Braille keypad and high relief
- Yes
- Elevator with emergency light indicator
- Yes
Other elevators
- There are other elevators providing access to the parking, other services
- Yes
- Entry/exit turning width/space
- 140 cm
- Elevator door dimensions: length
- 210 cm
- Elevator door dimensions: width
- 100 cm
- Elevator with opening/closing/floor (voice) warning system
- Yes
- Elevator with contrast keypad
- Yes
- Elevator with Braille keypad and high relief
- Yes
- Elevator with emergency light indicator
- Yes
Lounge
- Does the hotel have lounges?
- Yes
- The lounges area entrance clearly identifies where we are. (indicated in easy to read text)
- Yes
- Minimum free door width
- 100 cm
- Minimum aisle clearance width
- 150 cm
- Door type
- Automatic blind sliding door
- Door that holds itself (magnetized)
- Yes
- Visual signalling of obstacles at the door
- No
- Minimum table height
- 56 cm
- Minimum free bottom of tables
- 100 cm
- Chairs with backrests available
- Yes
- Chairs with armrests available
- Yes
- Lounge colour contrast identification
- Yes
- Long stick hangers available
- No
Coffee shop
- Is there a coffee shop?
- Yes
- Does the coffee shop area entrance clearly identifies where we are?
- Yes
- Minimum free door width
- 100 cm
- Minimum aisle clearance width
- 150 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Visual signalling of obstacles at the door
- Yes
- Bar height
- 100 cm
- Type of service
- Service provided by staff
- Minimum table height
- 75 cm
- Is the minimum free bottom of tables modular?
- No
- Four-legged tables have a minimum separation of 80cm
- Yes
- Availability of chairs with backrests
- Yes
- Availability of chairs with armrests
- Yes
Restaurant
- Is there a breakfast room?
- Yes
- The restaurant entrance clearly identifies that we are in the restaurant (identified with easy to read text)
- Yes
- Minimum free door width
- 118 cm
- Minimum aisle clearance width
- 150 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Visual signalling of obstacles at the door
- Yes
- Buffet bar height
- 100 cm
- Service provided by staff
- Yes
- Availability of pictograms / information regarding allergens
- Yes
- Menu in Braille
- Yes
- Is a hearing aid system available?
- Yes
- Minimum table height
- 75 cm
- Is the minimum free bottom of tables modular?
- No
- Four-legged tables have a minimum separation of 80cm
- Yes
- Availability of chairs with backrests
- Yes
- Availability of chairs with armrests
- Yes
Communal bathroom
- Is there more than one adapted communal bathroom?
- Yes, some of them
- Do all bathrooms share the same accessibility features?
- No
- Is the entrance to the communal bathrooms clearly identified (identified with easy to read text)?
- Yes
- Access ramp
- No
- Contrast stairs
- No
- Stairlifts
- No
- Does the bathroom has a folding seat anchored to the wall?
- Yes
- The bathroom has WC support bars
- Yes
- The sink has a foot
- No
- Sink width
- 75 cm
- Is the mirror reclined?
- Yes
- Door type
- Blind sliding door
- Door that holds itself (magnetized)
- Yes
- Door clearance
- 100 cm
- Minimum aisle clearance width
- 160 cm
More information
Accessible information: Leaflets, catalogues and written documents
- Are documents are written in text of at least font size Arial 16?
- Yes
- Is the menu available on easy to read documentation?
- Yes
- Are easy to read directories available of the hotel’s complementary services?
- Yes
- Is easy to read telephone operation instructions available?
- No
Accessibility policy
- Are accessibility audits performed?
- Yes
- Is accessibility commitment documented?
- Yes
Accommodation staff
Fixed workforce
- Number of employees at the hotel
- 14
- Number of employees with cognitive disabilities hired in the last 3 years
- 5
- Number of employees with visual impairment hired in the last 3 years
- 5
Casual workers
- Number of employees at the hotel
- 9
- Number of employees with cognitive disabilities hired in the last 3 years
- 0
- Number of employees with visual impairment hired in the last 3 years
- 9
Selection and training of personnel
- Is the hotel staff trained in accessibility?
- Yes
Fixed workforce
- Number of employees who have been trained to deal with a disabled person at the reception desk
- 14
- Number of employees who have been trained to deal with a disabled person at in the food and drinks department
- 14
- Number of employees who have been trained to deal with a disabled person at in the groups and events department, lounges
- 14
- Number of employees who have been trained to deal with a disabled person at in the complementary swimming pool, gymnasium, etc. services
- 14
Casual workers
- Number of employees who have been trained to deal with a disabled person at the reception desk
- 9
- Number of employees who have been trained to deal with a disabled person at in the food and drinks department
- 9
- Number of employees who have been trained to deal with a disabled person at in the groups and events department, lounges
- 9
- Number of employees who have been trained to deal with a disabled person at in the complementary swimming pool, gymnasium, etc. services
- 9
Offers and/or discounts
- Are there any direct discounts on the best published rate for disabled people and/or their companions?
- Yes
Accommodation location
Perez Galdós 56, 48013, Bilbao (Biscay)Reviews
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