Updated on 2020/10/30
Hotel Gran Bilbao4 stars
Accommodation type: Hotel
Avenida Indalecio Prieto 1, Bilbao (Biscay)
944328575
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Features and services
General
- No. of rooms
- 202
- Total number of adapted rooms
- 6
- Close to public transport (adapted)
- Yes
- Internet point adapted for customers of reduced mobility
- No
- Internet point with Jaws voice system available
- No
- Information regarding tourist spots and points of interest accessible to disabled people
- Yes, but not enough
Parking
- Own parking
- Yes
- Parking located elsewhere (outside the hotel premises)
- No
- Covered parking
- Yes
- The parking entrance clearly identifies that we are in the parking area (identified with easy to read text)
- Yes
- Minimum free door width
- 90 cm
- Minimum aisle clearance width
- 110 cm
- Number of adapted spaces
- 2
- Adapted parking spaces indicated
- No
- Space width
- 260 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- No
Entrance to the establishment
- There will be clear identification at the entrance showing that we are in front of a hotel. Does it say Hotel?
- Yes
- Sidewalk width
- 500 cm
- Homogeneous pavement
- Yes, on all of them
- Sidewalk lowered next to the hotel
- Yes
- Access ramp at the main entrance
- Yes
- Main entrance door type
- Automatic sliding door with/made of glass
- Door that holds itself (magnetized) at the main entrance
- Yes
- Door step width at the main entrance
- 110 cm
- Visual signalling of obstacles at the main door
- No
- Reduced mobility people entrance is secondary
- No
Reception
- Easy reading signage
- Yes, on some
- Inside: Minimum free door width
- 110 cm
- Inside: Minimum aisle clearance width
- 150 cm
- Counter height
- 100 cm
- Is there an accessible counter?
- Yes
- The height of the accessible counter
- 66 cm
- An automatic reservation can be made from an ATM of payment device
- No
- Service information sent to mobile devices from the reception
- Yes
- Magnetic loop at reception
- Yes
- Are assistance and guide dogs allowed access?
- Yes
- Is there an additional cost?
- No
Room
Adaptability
- Degree of adaptation for people with impaired hearing
- Partially
- Degree of adaptation for people with impaired sight
- Partially
- Degree of adaptation for people with reduced mobility
- Completely
Rooms access
- There will be clear identification at the entrance pointing towards the rooms to show that we are heading to the rooms. (indicated in easy to read text)
- Yes
- Minimum free door width
- 90 cm
- Minimum aisle clearance width
- 150 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Visual signalling of obstacles at the door
- Yes
Accessible for people with impaired hearing
- Rooms with a light bell
- Yes
- Written and on-line information regarding the hotel’s services
- Yes
- Adapted telephone with an incoming call light signal
- Yes
- Light fire alarm in the room
- Yes
- Vibrating portable alarm clock-fire alarm
- No
Accessible for people with impaired sight
- The room has colour contrast doors
- Yes
- There is Braille on the room door locks
- No
- The room floor is homogeneous with no gradients or projections
- Yes
- The room has services information available in Braille
- No
- The room has Amenities with information in Braille
- No
- The room has audible emergency signals
- Yes
- The room has an evacuation plan in Braille
- No
- The room has an evacuation plan in high relief
- No
Accessible for people with reduced mobility
- Free passage width in the room
- 150 cm
- Free turning diameter in the room
- 150 cm
- There is a switch socket in the room next to the bed and/or on the desk
- Yes
- Height of the bed
- 60 cm
- Width of the bedside spaces
- 140 cm
- Long stick hangers
- Yes
Bedroom bathroom
- The bathroom has a continuous shower tray
- Yes
- The bathroom has a roller blind and/or adapted screen
- Yes
- The bathroom has a folding seat anchored to the wall
- Yes
- The shower is located:
- At the same level as the ground
- The shower is fitted with bars
- Yes
- The shower has a seat
- Yes
- The bathroom has WC support bars
- Yes
- The sink has a foot
- No
- Sink width
- 80 cm
- Is the mirror reclined?
- Yes
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Door clearance
- 90 cm
Elevator
Elevators providing access to rooms
- Is there an elevator providing access to the rooms?
- Yes
- Entry/exit turning width/space
- 150 cm
- Elevator door dimensions: length
- 90 cm
- Elevator door dimensions: width
- 140 cm
- Elevator with opening/closing/floor (voice) warning system
- Yes
- Elevator with contrast keypad
- Yes
- Elevator with Braille keypad and high relief
- Yes
- Elevator with emergency light indicator
- Yes
Other elevators
- There are other elevators providing access to the parking, other services
- Yes
- Entry/exit turning width/space
- 150 cm
- Elevator door dimensions: length
- 90 cm
- Elevator door dimensions: width
- 140 cm
- Elevator with opening/closing/floor (voice) warning system
- Yes
- Elevator with contrast keypad
- Yes
- Elevator with Braille keypad and high relief
- Yes
- Elevator with emergency light indicator
- Yes
Lounge
- Does the hotel have lounges?
- Yes
- The lounges area entrance clearly identifies where we are. (indicated in easy to read text)
- Yes
- Minimum aisle clearance width
- 150 cm
- Minimum table height
- 60 cm
- Minimum free bottom of tables
- 60 cm
- Chairs with backrests available
- Yes
- Chairs with armrests available
- Yes
- Lounge colour contrast identification
- Yes
- Long stick hangers available
- Yes
Coffee shop
- Is there a coffee shop?
- Yes
- Does the coffee shop area entrance clearly identifies where we are?
- Yes
- Minimum aisle clearance width
- 150 cm
- Bar height
- 110 cm
- Type of service
- Service provided by staff
- Minimum table height
- 80 cm
- Is the minimum free bottom of tables modular?
- No
- Four-legged tables have a minimum separation of 80cm
- Yes
- Availability of chairs with backrests
- Yes
- Availability of chairs with armrests
- Yes
Restaurant
- Is there a breakfast room?
- Yes
- The restaurant entrance clearly identifies that we are in the restaurant (identified with easy to read text)
- Yes
- Minimum free door width
- 90 cm
- Minimum aisle clearance width
- 140 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Visual signalling of obstacles at the door
- Yes
- Buffet bar height
- 110 cm
- Service provided by staff
- Yes
- Availability of pictograms / information regarding allergens
- Yes
- Menu in Braille
- Yes
- Is a hearing aid system available?
- No
- Minimum table height
- 80 cm
- Is the minimum free bottom of tables modular?
- No
- Four-legged tables have a minimum separation of 80cm
- Yes
- Availability of chairs with backrests
- Yes
- Availability of chairs with armrests
- Yes
Communal bathroom
- Is there more than one adapted communal bathroom?
- Yes, some of them
- Do all bathrooms share the same accessibility features?
- Yes
- Is the entrance to the communal bathrooms clearly identified (identified with easy to read text)?
- Yes
- Access ramp
- No
- Contrast stairs
- No
- Stairlifts
- No
- Does the bathroom has a folding seat anchored to the wall?
- Yes
- The bathroom has WC support bars
- Yes
- The sink has a foot
- No
- Sink width
- 80 cm
- Is the mirror reclined?
- No
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Door clearance
- 90 cm
- Minimum aisle clearance width
- 140 cm
More information
Accessible information: Leaflets, catalogues and written documents
- Are documents are written in text of at least font size Arial 16?
- Yes
- Is the menu available on easy to read documentation?
- No
- Are easy to read directories available of the hotel’s complementary services?
- Partially
- Is easy to read telephone operation instructions available?
- No
Accessibility policy
- Are accessibility audits performed?
- No
- Is accessibility commitment documented?
- Yes
Accommodation staff
Fixed workforce
- Number of employees at the hotel
- 8
- Number of employees with cognitive disabilities hired in the last 3 years
- 0
- Number of employees with visual impairment hired in the last 3 years
- 0
Casual workers
- Number of employees at the hotel
- 2
- Number of employees with cognitive disabilities hired in the last 3 years
- 0
- Number of employees with visual impairment hired in the last 3 years
- 0
Selection and training of personnel
- Is the hotel staff trained in accessibility?
- Yes
Fixed workforce
- Number of employees who have been trained to deal with a disabled person at the reception desk
- 1
- Number of employees who have been trained to deal with a disabled person at in the food and drinks department
- 1
- Number of employees who have been trained to deal with a disabled person at in the groups and events department, lounges
- 0
- Number of employees who have been trained to deal with a disabled person at in the complementary swimming pool, gymnasium, etc. services
- 0
Casual workers
- Number of employees who have been trained to deal with a disabled person at the reception desk
- 0
- Number of employees who have been trained to deal with a disabled person at in the food and drinks department
- 0
- Number of employees who have been trained to deal with a disabled person at in the groups and events department, lounges
- 0
- Number of employees who have been trained to deal with a disabled person at in the complementary swimming pool, gymnasium, etc. services
- 0
Offers and/or discounts
- Are there any direct discounts on the best published rate for disabled people and/or their companions?
- Yes
Accommodation location
Avenida Indalecio Prieto 1, Bilbao (Biscay)Reviews
Valoración excellent
Sandra
2022/08/23
Estupenda estancia, muy buen desayuno y comida y excelente trato por parte del personal.