Updated on 2023/05/15
Hotel Mercure Jardines De Albia4 stars
Accommodation type: Hotel
San Viecnte 6, Bilbao (Biscay)
944354140
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Description
The MERCURE Bilbao Jardines de Albia is located very close to the main points of interest in the city, such as the Guggenheim Bilbao Museum, the Museum of Fine Arts, the "Casco Viejo" (old town), and the Euskalduna Conference and Opera Palace, among others.
The MERCURE Bilbao Jardines de Albia is a special and centrally located hotel in Bilbao where you can enjoy the best Basque gastronomy and relaxing SPA & Wellness facilities. It offers.
Features and services
General
- No. of rooms
- 138
- Total number of adapted rooms
- 3
- Close to public transport (adapted)
- Yes
- Internet point adapted for customers of reduced mobility
- No
- Internet point with Jaws voice system available
- No
- Information regarding tourist spots and points of interest accessible to disabled people
- Yes, but not enough
Parking
- Own parking
- Yes
- Parking located elsewhere (outside the hotel premises)
- No
- Covered parking
- Yes
- The parking entrance clearly identifies that we are in the parking area (identified with easy to read text)
- Yes
- Minimum free door width
- 90 cm
- There is a guide band on the floor from the parking spaces to the entrance
- No
- Minimum aisle clearance width
- 120 cm
- Number of adapted spaces
- 1
- Adapted parking spaces indicated
- Yes
- Space width
- 240 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
Entrance to the establishment
- There will be clear identification at the entrance showing that we are in front of a hotel. Does it say Hotel?
- Yes
- Sidewalk width
- 400 cm
- Homogeneous pavement
- Yes, on all of them
- Sidewalk lowered next to the hotel
- Yes
- Access ramp at the main entrance
- No
- Main entrance door type
- Automatic sliding door with/made of glass
- Door that holds itself (magnetized) at the main entrance
- No
- Door step width at the main entrance
- 150 cm
- Visual signalling of obstacles at the main door
- Yes
- Reduced mobility people entrance is secondary
- No
Reception
- Easy reading signage
- Yes, on some
- Inside: Minimum aisle clearance width
- 150 cm
- Contrast stairs
- No
- Counter height
- 126 cm
- Is there an accessible counter?
- Yes
- The height of the accessible counter
- 80 cm
- An automatic reservation can be made from an ATM of payment device
- No
- Service information sent to mobile devices from the reception
- Yes
- Magnetic loop at reception
- No
- Are assistance and guide dogs allowed access?
- Yes
- Is there an additional cost?
- No
Room
Adaptability
- Degree of adaptation for people with impaired hearing
- Non-existent
- Degree of adaptation for people with impaired sight
- Partially
- Degree of adaptation for people with reduced mobility
- Completely
Rooms access
- There will be clear identification at the entrance pointing towards the rooms to show that we are heading to the rooms. (indicated in easy to read text)
- Yes
- Minimum free door width
- 80 cm
- Minimum aisle clearance width
- 118 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Visual signalling of obstacles at the door
- No
Accessible for people with impaired hearing
- Rooms with a light bell
- No
- Written and on-line information regarding the hotel’s services
- Yes
- Adapted telephone with an incoming call light signal
- Yes
- Light fire alarm in the room
- No
- Vibrating portable alarm clock-fire alarm
- No
Accessible for people with impaired sight
- The room has colour contrast doors
- Yes
- There is Braille on the room door locks
- No
- The room floor is homogeneous with no gradients or projections
- Yes
- The room has services information available in Braille
- No
- The room has Amenities with information in Braille
- No
- The room has audible emergency signals
- No
- The room has an evacuation plan in Braille
- No
- The room has an evacuation plan in high relief
- No
Accessible for people with reduced mobility
- Free passage width in the room
- 117 cm
- Free turning diameter in the room
- 150 cm
- There is a switch socket in the room next to the bed and/or on the desk
- Yes
- Height of the bed
- 64 cm
- Width of the bedside spaces
- 150 cm
- Long stick hangers
- Yes
Bedroom bathroom
- The bathroom has a continuous shower tray
- Yes
- The bathroom has a roller blind and/or adapted screen
- Yes
- The bathroom has a folding seat anchored to the wall
- No
- The shower is located:
- At the same level as the ground
- The shower is fitted with bars
- Yes
- The shower has a seat
- No
- The bathroom has WC support bars
- Yes
- The sink has a foot
- No
- Sink width
- 82 cm
- Is the mirror reclined?
- No
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Door clearance
- 90 cm
Elevator
Elevators providing access to rooms
- Is there an elevator providing access to the rooms?
- Yes
- Entry/exit turning width/space
- 150 cm
- Elevator door dimensions: length
- 80 cm
- Elevator door dimensions: width
- 130 cm
- Elevator with opening/closing/floor (voice) warning system
- Yes
- Elevator with contrast keypad
- Yes
- Elevator with Braille keypad and high relief
- Yes
- Elevator with emergency light indicator
- No
Other elevators
- There are other elevators providing access to the parking, other services
- Yes
- Entry/exit turning width/space
- 150 cm
- Elevator door dimensions: length
- 80 cm
- Elevator door dimensions: width
- 140 cm
- Elevator with opening/closing/floor (voice) warning system
- Yes
- Elevator with contrast keypad
- Yes
- Elevator with Braille keypad and high relief
- Yes
- Elevator with emergency light indicator
- No
Lounge
- Does the hotel have lounges?
- Yes
- The lounges area entrance clearly identifies where we are. (indicated in easy to read text)
- Yes
- Minimum free door width
- 122 cm
- Minimum aisle clearance width
- 125 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Visual signalling of obstacles at the door
- Yes
- Minimum table height
- 56 cm
- Minimum free bottom of tables
- 70 cm
- Chairs with backrests available
- Yes
- Chairs with armrests available
- Yes
- Lounge colour contrast identification
- No
- Long stick hangers available
- No
Coffee shop
- Is there a coffee shop?
- Yes
- Does the coffee shop area entrance clearly identifies where we are?
- Yes
- Minimum aisle clearance width
- 120 cm
- Bar height
- 100 cm
- Type of service
- Service provided by staff
- Minimum table height
- 56 cm
- Is the minimum free bottom of tables modular?
- No
- Four-legged tables have a minimum separation of 80cm
- No
- Availability of chairs with backrests
- Yes
- Availability of chairs with armrests
- Yes
Restaurant
- Is there a breakfast room?
- Yes
- The restaurant entrance clearly identifies that we are in the restaurant (identified with easy to read text)
- Yes
- Minimum free door width
- 80 cm
- Minimum aisle clearance width
- 140 cm
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Visual signalling of obstacles at the door
- No
- Buffet bar height
- 101 cm
- Service provided by staff
- Yes
- Availability of pictograms / information regarding allergens
- Yes
- Menu in Braille
- No
- Is a hearing aid system available?
- No
- Minimum table height
- 77 cm
- Is the minimum free bottom of tables modular?
- No
- Minimum free bottom of tables
- 70 cm
- Four-legged tables have a minimum separation of 80cm
- No
- Availability of chairs with backrests
- Yes
- Availability of chairs with armrests
- Yes
Communal bathroom
- Is there more than one adapted communal bathroom?
- Yes, all of them
- Do all bathrooms share the same accessibility features?
- Yes
- Is the entrance to the communal bathrooms clearly identified (identified with easy to read text)?
- Yes
- Access ramp
- No
- Contrast stairs
- No
- Stairlifts
- No
- Does the bathroom has a folding seat anchored to the wall?
- No
- The bathroom has WC support bars
- Yes
- The sink has a foot
- No
- Sink width
- 68 cm
- Is the mirror reclined?
- No
- Door type
- Blind hinge door (single leaf)
- Door that holds itself (magnetized)
- Yes
- Door clearance
- 80 cm
- Minimum aisle clearance width
- 110 cm
More information
Accessible information: Leaflets, catalogues and written documents
- Are documents are written in text of at least font size Arial 16?
- Yes
- Is the menu available on easy to read documentation?
- Yes
- Are easy to read directories available of the hotel’s complementary services?
- Yes
- Is easy to read telephone operation instructions available?
- Yes
Accessibility policy
- Are accessibility audits performed?
- Yes
- Is accessibility commitment documented?
- Yes
Accommodation staff
Fixed workforce
- Number of employees at the hotel
- 16
- Number of employees with cognitive disabilities hired in the last 3 years
- 0
- Number of employees with visual impairment hired in the last 3 years
- 0
Casual workers
- Number of employees at the hotel
- 1
- Number of employees with cognitive disabilities hired in the last 3 years
- 1
- Number of employees with visual impairment hired in the last 3 years
- 0
Selection and training of personnel
- Is the hotel staff trained in accessibility?
- Yes
Fixed workforce
- Number of employees who have been trained to deal with a disabled person at the reception desk
- 4
- Number of employees who have been trained to deal with a disabled person at in the food and drinks department
- 2
- Number of employees who have been trained to deal with a disabled person at in the groups and events department, lounges
- 0
- Number of employees who have been trained to deal with a disabled person at in the complementary swimming pool, gymnasium, etc. services
- 0
Casual workers
- Number of employees who have been trained to deal with a disabled person at the reception desk
- 0
- Number of employees who have been trained to deal with a disabled person at in the groups and events department, lounges
- 0
- Number of employees who have been trained to deal with a disabled person at in the complementary swimming pool, gymnasium, etc. services
- 0
Offers and/or discounts
- Are there any direct discounts on the best published rate for disabled people and/or their companions?
- No
Accommodation location
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