Holiday Inn Express Bilbao - Accessible tourism

Description

The Gran Hotel Puente Colgante is located in a historic building completely reconstructed in 2002, respecting the original 19th-century facade, at the foot of the impressive Vizcaya Bridge (UNESCO World Heritage Site), with views of the most attractive part of the Bilbao Estuary and the sea. It has 74 rooms, four of which are suites, all of them exterior and elegantly decorated. They all have a safety deposit box, minibar, hairdryer, free WIFI internet access, full bathroom, and Canal+.

It also has meeting and event rooms (capacity for 190 people), parking, a restaurant offering traditional and nouvelle cuisine, a cafeteria, fax service, internet (WiFi), laundry service, and other services typical of a hotel of this category, which has been awarded the "Q" for Quality and environmental "ISO" certification.

No. of rooms: 114
Total number of adapted rooms: 3
Close to public transport (adapted): Yes
Internet point adapted for customers of reduced mobility: Yes
Internet point with Jaws voice system available: No
Information regarding tourist spots and points of interest accessible to disabled people: Yes, but not enough

Adaptability

Degree of adaptation for people with impaired hearing: Partially
Degree of adaptation for people with impaired sight: Partially
Degree of adaptation for people with reduced mobility: Completely

Rooms access

There will be clear identification at the entrance pointing towards the rooms to show that we are heading to the rooms. (indicated in easy to read text): Yes
Minimum free door width: 91 cm
Minimum aisle clearance width: 100 cm
Door type: Blind hinge door (single leaf)
Door that holds itself (magnetized): Yes
Visual signalling of obstacles at the door: No

Accessible for people with impaired hearing

Rooms with a light bell: Yes
Written and on-line information regarding the hotel’s services: No
Adapted telephone with an incoming call light signal: Yes
Light fire alarm in the room: Yes
Vibrating portable alarm clock-fire alarm: Yes

Accessible for people with impaired sight

The room has colour contrast doors: Yes
There is Braille on the room door locks: No
The room floor is homogeneous with no gradients or projections: Yes
The room has services information available in Braille: No
The room has Amenities with information in Braille: No
The room has audible emergency signals: Yes
The room has an evacuation plan in Braille: No
The room has an evacuation plan in high relief: No

Accessible for people with reduced mobility

Free passage width in the room: 90 cm
Free turning diameter in the room: 150 cm
There is a switch socket in the room next to the bed and/or on the desk: Yes
Height of the bed: 60 cm
Width of the bedside spaces: 120 cm
Long stick hangers: Yes

Accessible information: Leaflets, catalogues and written documents

Are documents are written in text of at least font size Arial 16?: Yes
Is the menu available on easy to read documentation?: Yes
Are easy to read directories available of the hotel’s complementary services?: Yes
Is easy to read telephone operation instructions available?: Yes

Accessibility policy

Are accessibility audits performed?: Yes
Is accessibility commitment documented?: Yes

Accommodation staff

Fixed workforce

Number of employees at the hotel: 17
Number of employees with cognitive disabilities hired in the last 3 years: 0
Number of employees with visual impairment hired in the last 3 years: 0

Casual workers

Number of employees at the hotel: 0
Number of employees with cognitive disabilities hired in the last 3 years: 0
Number of employees with visual impairment hired in the last 3 years: 0

Selection and training of personnel

Is the hotel staff trained in accessibility?: Yes

Fixed workforce

Number of employees who have been trained to deal with a disabled person at the reception desk: 2
Number of employees who have been trained to deal with a disabled person at in the food and drinks department: 0
Number of employees who have been trained to deal with a disabled person at in the groups and events department, lounges: 0
Number of employees who have been trained to deal with a disabled person at in the complementary swimming pool, gymnasium, etc. services: 0

Casual workers

Number of employees who have been trained to deal with a disabled person at the reception desk: 0
Number of employees who have been trained to deal with a disabled person at in the groups and events department, lounges: 0
Number of employees who have been trained to deal with a disabled person at in the complementary swimming pool, gymnasium, etc. services: 0

Offers and/or discounts

Are there any direct discounts on the best published rate for disabled people and/or their companions?: No

Accommodation location

Zarandoa Kalea 5, Derio (Biscay)

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Holiday Inn Express Bilbao^{3 stars}

Description

Features and services

Adaptability

Rooms access

Accessible for people with impaired hearing

Accessible for people with impaired sight

Accessible for people with reduced mobility

Elevators providing access to rooms

Other elevators

Accessible information: Leaflets, catalogues and written documents

Accessibility policy

Accommodation staff

Fixed workforce

Casual workers

Selection and training of personnel

Fixed workforce

Casual workers

Offers and/or discounts

Accommodation location

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Description

Features and services

General

Parking

Entrance to the establishment

Reception

Room

Bedroom bathroom

Elevator

Lounge

Coffee shop

Restaurant

Communal bathroom

More information

Fixed workforce

Casual workers

Fixed workforce

Casual workers

Accommodation location

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